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Enshittification

Enshittification, also known as crapification and platform decay, is a process in which two-sided online products and services decline in quality over time. Initially, vendors create high-quality offerings to attract users, then they degrade those offerings to better serve business customers, and finally degrade their services to both users and business customers to maximize short-term profits for shareholders. Canadian writer Cory Doctorow coined the neologism enshittification in November 2022. Though he was not the first to describe the concept, his term has been widely adopted. The American Dialect Society selected it as its 2023 Word of the Year, with Australia's Macquarie Dictionary following suit for 2024. Merriam-Webster and Dictionary.com also list enshittification as a word. Doctorow advocates for two ways to reduce enshittification: upholding the end-to-end principle, which asserts that platforms should transmit data...